TestWizard - Hospitality1/3

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1. 62.Person who gives money for your business is
1) A owner
2) B investor
3) C investment
4) D businessman
5) E co-founder
2. 63.A business's sales may be strong, but that doesn't mean it's making as much money as it would like. In this situation, managers may analyze financial information to determine how to
1) A. make purchases.
2) B. create a budget.
3) C. enter into contracts.
4) D. boost profitability.
3. 64.Which of the following is an example of a business using cash-control procedures:
1) A. Writing checks for payments
2) B. Marking all currency
3) C. Eliminating expense reimbursement
4) D. Accepting credit cards
4. 65.Natalia manages a business's accounts payable, accounts receivable, inventory, and cash. Talia is responsible for
1) A. working capital management.
2) B. capital investment decisions.
3) C. the business's capital structure.
4) D. market risk management.
5. 66.Balancing the business's objective to make a profit with the interests of all the business's stakeholders is a primary consideration related to the business's
1) A. creative processes.
2) B. financial ethics.
3) C. maintenance activities.
4) D. forecasting methods.
6. 67.A coffee shop wants to appeal to young, technology-savvy consumers. To appeal to this demographic, the business should consider
1) A. instituting a minimum amount for credit card payments.
2) B. accepting mobile credit card payments.
3) C. gathering analytics from credit card payments.
4) D. purchasing a receipt printer.
7. 68. Human resources management exists to make sure that every employee in the company is
1) A. friendly.
2) B. happy.
3) C. productive.
4) D. wealthy.
8. 69.Rita is upset with her employer because she always has to work during important holidays. This is an issue most likely associated with which type of workplace diversity?
1) A. Gender
2) B. Religion
3) C. Disability
4) D. Age
9. 70. Which of the following is a source of secondary data that Aliya could use to obtain information about a competitor's promotional activities:
1) A. Statistics in a trade publication's article about the competitor's advertising campaign
2) B. Focus group feedback she obtains from the competitor's former employees
3) C. Survey administered to competitor's customers to determine the effectiveness of its promotional activities
4) D. Interview conducted with the competitor's advertising agency
10. 72.Which of the following is a website that is likely to provide statistical tourism information for a specific destination:
1) A. The local chapter of the Kazakhstan Marketing Association
2) B. The Farmer's magazine
3) C. Transportation Security Administration
4) D. The local chamber of commerce
11. 73.Last year's quarterly sales for Shymbulak Ski Resort were as follows: 1st Quarter: $652,276; 2nd Quarter:$947,550; 3rd Quarter: $423,835; 4th Quarter: $345,766. What does the data reveal about the resort's sales?
1) A. The fourth quarter's sales indicate that the resort is experiencing financial problems.
2) B. The resort's peak season occurred during the second quarter.
3) C. The resort failed to meet its annual sales objectives.
4) D. The combined first and third quarter revenues are over half of the resort's annual sales.
12. 74.Employees can help their employers meet important deadlines by
1) A. following trends.
2) B. resolving complaints.
3) C. improving profitability.
4) D. staying on task.
13. 75.What type of market segmentation would be appropriate to use when a hotel targets people who are traveling with their pets?
1) A. Behavioral-benefits sought
2) B. Psychographic-social class
3) C. Demographic-gender
4) D. Mass market
14. 76.Which of the following types of information should a business keep on file indefinitely:
1) A. Credit card statements
2) B. Cancelled checks
3) C. Invoices
4) D. Federal income tax returns
15. 77.What component of a computer system is responsible for storing information needed by software applications that are currently in use?
1) A. Web-hosting service
2) B. Central processing unit
3) C. Hard disk drive
4) D. Random access memory
16. 78.Before opening your own business what kind of reenactment should you make
1) A marketing
2) B project
3) C Group
4) D financial
17. 79.What is GM in a hospitality sphere
1) A General Motors
2) B General manager
3) C Good Morning
4) D Good Manager
18. 80.Before opening your own business, you need a�
1) A an idea
2) B budget
3) C business plan
4) D investor
19. 81.Alexa wants to create and post a basic web page for her food truck. The first step she should take is to choose
1) A. the font size.
2) B. a template.
3) C. the background colors.
4) D. a website-building platform.
20. 82.Which of these lodging services would most likely be automated using software:
1) A. Registration
2) B. Concierge
3) C. Room setup
4) D. Sales forecasting
21. 83.One of the reasons why a chain of hotels might analyze and interpret the marketing information contained in databases is to
1) A. survey guests.
2) B. compare variables.
3) C. tabulate findings.
4) D. organize products.
22. 84.Trends indicate a rise in the number of people who like to bring their dogs with them on vacation. To accommodate this travel trend, there are an increasing number of
1) A. all-inclusive resorts.
2) B. residential dog parks.
3) C. pet-friendly hotels.
4) D. boutique pet stores.
23. 85.A benefit that online reservations systems have created for properties is the ability to
1) A. hire fewer front desk clerks.
2) B. communicate with guests less often.
3) C. rely less on the use of travel agencies for business.
4) D. process fewer guest reservations.
24. 86. Discouragement of time theft is one reason a company may
1) A. monitor employee technology.
2) B. cut corners on safety precautions.
3) C. purchase lower quality materials.
4) D. hire an inventory manager.
25. 87.Which of the following company guidelines is concerned with employee safety:
1) A. Know what to do in case there is a fire.
2) B. Wear identification badges at all times.
3) C. Identify your department first when answering the telephone.
4) D. Use the employee entrance when entering or leaving the building.
26. 88.What do you do when you reach the ending point of a finished project?
1) A. Evaluate project success.
2) B. Move on to the next project.
3) C. Present your findings to stakeholders.
4) D. Identify project resources.
27. 89. What is the best way to get an accurate picture of what it will cost to do the project?
1) A. Prepare a budget.
2) B. Find out what is free.
3) C. Ask an advisor.
4) D. Compare prices.
28. 90.Which of the following is an example of an intangible output:
1) A. A pizza
2) B. Education
3) C. A computer
4) D. Shampoo
29. 91.Which of the following is a true statement regarding operating costs:
1) A. Businesses spend more on operating costs than production costs.
2) B. Purchasing a piece of equipment is an operating cost.
3) C. They are usually divided into selling expenses and manufacturing expenses.
4) D. Some may be considered either fixed or variable.
30. 92.A hotel restaurant manager was reviewing an invoice from a food supplier and noticed that the hotel was charged for two cases of ketchup that the restaurant did not order nor receive. In this situation, the invoice helped the manager identify a(n)
1) A. product-quality issue.
2) B. incorrect discount rate.
3) C. duplicate order.
4) D. billing error.

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