TestWizard - Hospitality 20/12

��: Hospitality 20/12

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1. 1. What is Operations Management
1) E) Is a field of business concerned with the administration of business practices to maximize efficiency within an organization
2) D) Is any activity related to the purpose of making a profit. It is often divided into operating activities, investing activities and financing activities.
3) C) Is a type of daily activity of one department which helps to reach targets in busines strategy
4) B) Is a type of daily activity of one department which helps to reach targets in busines strategy
5) A) Is a sphere of business concerned with the management of business practices to keep efficiency within an company
2. 2. What is Forecasting?
1) E)It is a simple prediction action based on previous data
2) D) it is a method of predicting results of development of the company thru the budgeting and planning.
3) C) Forecasting is the process of making predictions based on past and present data and most commonly by analysis of trends.
4) B) Forecasting is a teamwork of planning strategies step by step, after accepting general plan
5) A) It is an action which helps to predict future plans to achieve targets and helps develop a company
3. 3. The first step in Operations Strategy Process is
1) E) General strategy
2) D) All of the above
3) C) General plan
4) B) Budgeting and planning
5) A) Action plan
4. 4. What type of hotel is Rixos Almaty hotel according to the lecture #3
1) E) Regency Hotel
2) D) Regency Park Hotel
3) C) Grand Hotel
4) B) Grand business hotel
5) A) Luxury resort hotel
5. 5. Choose the correct formula to calculate Food cost
1) E) Food Cost = (Sales*30%)/ 100%
2) D) Food Cost = (Sales - 70%) = max30%
3) C) Food Cost = (Beginning Inventory + Purchases - Ending Inventory) / Food Sales
4) B) Food Cost = (Beginnig inventory � ending inventory)* 30%
5) A) Food Cost = Purchases � ending inventory * 100%
6. 6. Which statement is correct for the S&D Law
1) D) The supply and demand combines the law of demand and the law of supply.
2) E) When supply become equal to demand it calls equilibrium.
3) C) The supply and demand is an economic law that combines the indicators of peoples purchasing power.
4) B) The law of supply and demand is an economic law that combines the law of demand and the law of supply.
5) A) The indicator of supply and demand is an economic indicator that combines the law of demand and the law of purchase.
7. 7. Which statement is suitable for Passive Demand Forecasting
1) E) Passive demand forecasting can be used as one of the indicators Supply and Demand curve
2) D) Passive demand forecasting doesn�t require the law of supply and demand
3) B) Passive demand forecasting doesn�t require statistical methods or analysis of economic trends; it simply involves using past sales data to predict future sales data
4) C) Passive demand forecasting doesn�t require economic methods or analysis of economic laws; it simply involves using past sales data to control past sales data
5) A) Passive demand forecasting require statistical methods or analysis of economic trends; it simply involves using data to predict future sales
8. 8. Chose correct main three functions of Operations Management
1) E) Scheduling, Organizing, Purchasing
2) D) Finance, Operations and Marketing
3) C) Operating, economy, marketing
4) B) Finance, Operations and management
5) A) Legal, strategic planning, decision making
9. 9. Fill in missed words Restaurant ________ expenses include everything involved in your daily operations, such as supplies, repairs, and marketing. You can include occupancy expenses here or choose to make a separate section. __________ expenses include overhead costs and everything related to occupying a space, such as rent, insurance, utilities, taxes, and waste removal. Some of these _______, like waste removal, may be fixed, whereas others, such as your gas bill, may vary.
1) P&L, planning, expenses
2) budgeted, strategic, statements
3) operating, occupancy, points
4) daily, occupancy, statements
5) operating, occupancy, expenditures
10. 10. Name the point marked on function graph
1) E) Graph of the law of the supply and demand
2) D) Balance of supply and demand
3) C) Supply and demand curve
4) A) Point of equality
5) B) Equilibrium
11. 11. Strategy is an action that managers take to attain one or more of the organization�s goals. It also can be defined as�
1) E)�plan accepted by top management of the company to set final targets
2) D)�general plan which consist of many steps, providing service excellence of your company
3) C)� company that produce goods according to peoples demand.
4) B)� as daily activities which helps to find ways of company development
5) A)�as �A general direction set for the company and its various components to achieve a desired state in the future.
12. 12. If your planning monthly sales is 28,5 million tenge, what food cost should be:
1) C) 8 558 558 KZT
2) D) 7 955 558 KZT
3) E) No correct variant
4) A) 8 550 000 KZT
5) B) 9 500 000 KZT
13. 13. What is Labor cost?
1) E) Is an amount of payments calculating by formula �Hourly payments X amount of hours of one employee during 1 month�
2) D) Salaries and hourly wages for all employees including taxes (social payments, medical insurance and pensioning payments)
3) C) Labor cost is a salary that employee gets monthly
4) A) Total expenses of employees excluding taxes, overtime payments and other additional payments
5) B) Salaries and daily wages for all employees including only pensioning payments
14. 14. What statement is correct for Importance of demand forecasting
1) E) All of the above
2) D) Anticipating demand means knowing when to increase staff and other resources to keep operations running smoothly during peak periods.
3) C) It provides an insight into upcoming cash flow, meaning businesses can more accurately budget to pay suppliers and other operational costs, and invest in the growth of the business.
4) B) It allows businesses to more effectively optimize inventory, increase inventory turnover rates and reduce holding costs.
5) A) Sales forecasting helps with business planning, budgeting, and goal setting. Once you have a good understanding of what your future sales could look like, you can begin to develop an informed procurement strategy to make sure your supply matches customer demand.
15. 15. This demand forecasting is typically used by startup businesses and companies that are growing rapidly. The active approach takes into account aggressive growth plans such as marketing or product development and also the general competitive environment of the industry, including the economic outlook, market growth projections, and more. What Kind of forecasting this statement refers
1) E) Internal Demand Forecasting
2) C) Short-Term Demand Forecasting
3) D) Macro & Micro Demand Forecasting
4) A) Passive Demand Forecasting
5) B) Active Demand Forecasting
16. 16.Which of the following forms of business ownership must obtain a charter from the state(s) in which it operates...
1) o D. Corporation
2) o B. Sole proprietorship
3) o C. Partnership
4) o A. Consolidation
17. 17.The hotel manager needs a new car for the hotel staff and decides to purchase a Lexus. The manager visits the only Lexus dealership in the area and orders a car that will be delivered in six weeks. What type of distribution is being demonstrated?
1) o C. Selective
2) o D. Intensive
3) o A. Restrictive
4) B. Exclusive
18. � 18.Which of the following makes it possible for a hotel supply business's drivers to determine their exact location and obtain accurate directions to destinations:
1) o D. Image scanning technology
2) o B. Global positioning system
3) o C. Cellular telephone system
4) o A. Video frequency technology
19. � 19. Resort pro shops that buy products from suppliers that are not the authorized distributors for the products' manufacturers are involved in the
1) o B. Outlet industry
2) o C. Export business
3) o D. Discount trade
4) o A. Gray market
20. 20.If a hotel supply business considers where the consumers are and who they are before selecting a channel of distribution, the business is considering the __________ factor.
1) o A. Promotion
2) o B. Market
3) o C. Human
4) o D. Sales
21. � 21.The reason hotel chain employees often do research and write proposals is to
1) o A. Understanding complex data
2) o B. Organize information
3) o C. Investigate resources
4) o D. Provide recommendations
22. 22.Which of the following questions should front desk clerks ask guests requesting wake-up calls:
1) o A. Are you in a non-smoking or a smoking room?
2) o B. How many persons are staying with you?
3) o C. Could I have your name and your room number?
4) o D. Will you be ordering room service?
23. 23. The human relations element that contributes to success in the hotel gift shop is
1) o A. Offering a wide variety of merchandise
2) o B. Establishing good customer/client relations
3) o C. Having and easy return policy
4) o D. Offering high-quality merchandise
24. � 24.Why should motel employees act as if customers are their employers?
1) o A. Employees would not have jobs if there were no customers
2) . Customers pay employee bonuses
3) o C. Employees might work for the customers in the future
4) o D. Customers own the motel
25. � 25.One of the main purposes of taking a physical inventory is to determine whether the hotel gift shop has
1) o A. Filed its invoices properly
2) o B. Satisfied its customers
3) o C. Lost any of its stock
4) o D. Given its employees adequate training
26. 26.Which of the following is an external factor that affects market price:
1) o A. Location of item in store
2) o B. Consumer buying power
3) o C. Number of items in stock
4) o D. Available credit items
27. 27.The Days Inn lodging chain considers the factors of accessibility and interception when building properties. These factors are part of which aspect of the place (distribution) element?
1) a)Familiarization tours
2) b)Global reservation systems
3) c)Open house
4) d)Appropriate location
28. 28.What is the federal agency responsible for enforcing environmental regulations?
1) a)Environmental Protection Agency
2) b)Food and Drug Administration
3) c)Republic Trade Commission
4) d)National Transportation Safety Board
29. 29.Ivan creates a new kind of glue using a new chemical formula that she invented. She wants to make sure that none of her competitors use the formula for their products. To protect the formula, Charice should __________ it.
1) A. prototype
2) B. copyright
3) C. trademark
4) D. patent
30. 30.What type of law focuses on protecting natural resources?
1) A. Environmental
2) B. Constitutional
3) C. Cyber
4) D. Securities

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